@Owen2ethan Did you first install from the CD or from a download? I bought the CD from the Costco store.
If you first installed the CD it doesn't give you access to the download. You have to call in.
If you installed from the CD it seems you can not download it from online now. You can't do both CD and download. See the new info on this FAQ
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
