@JHCAlimon @Critter-3 Looks like the user went about this backwards. User installed desktop software first, now is trying to get the tax file from the online account---the reverse of what we tell them to do. Any way to fix this----might need customer support on Monday.
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
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