@snelld
This is a PUBLIC user's forum and the "helpers" here have no access to any accounts.
You'll have to call Customer Support yourself for personal support with this issue.....and if they can't fix it, then maybe a refund...up to them:
What is the TurboTax phone number? (intuit.com)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
