Sorry you can only install Turbo Tax on a full Windows or Mac computer. Not a mobile device like a iPad. Either find a computer to install it or ask for a refund. Then you can use the Online version which also has a mobile app.
Contact Customer Service
5am-5pm Pacific Time
Monday-Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
