After you file your tax return, whether by e-file or by mail, TurboTax is done. TT cannot intercede with the IRS for you. The IRS will not tell TurboTax anything about your tax return, so, no, you cannot pay TT to deal with the IRS for you.
It is taking the severely backlogged IRS months to process mailed returns, so you just have to wait for them.
When the IRS opens its mail and begins to process mailed returns you can check the status on the IRS site. https://www.irs.gov/refunds
State returns have to be mailed to the state.
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
If you are wondering if you should send your return again——the IRS does not want you to file a second time. Putting two tax returns into the system at the same time can lead to confusion and even more delays. If you did not use tracking and do not know if the return was received—-you have to make your own judgement call and decide if you want to risk further delay by sending the return again.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
