@how do i change password wrote:
Turbo Tax created a new account using my email address. 2019, info was not downloaded on my 1040, tax form.
I am currently locked out of my original Turbo Tax account so that I can correct tha AGI. what am I suppose to do?
You can have up to 5 accounts that use the same email address for notification purposes, but each User ID has to be unique.
Did the original account lock from too many password attempts? If so, that lock should expire at some point. I don't know how long.
But here are 2 methods to normally reset password and recover account access. One uses the Account Recovery tool (but it must be done exactly as below with a clean browser). The other method uses "Try Something Else" as explained below.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first IF you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number you can still access and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If you can't get into your account after all that, you'll need to phone TurboTax Support:
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Another option to get your 2019 AGI is to download a free 2019 tax return transcript from the IRS website, if you qualify to register for an IRS account.
https://www.irs.gov/individuals/get-transcript
