@lemaycj wrote:
efile
It often takes more than one word to ask a question in the forum, but I'll take a guess.
Are you referring to the 6-digit email verification code that some users are asked to enter when efiling?
If so, be sure the code is not ending up in your email's spam/junk folder or another email address you have. See this FAQ on some tips, which also includes info on how you can change the email address in Account Settings, if you wish to use another email address.
FAQ: What if I'm having trouble with my filing verification code?
https://ttlc.intuit.com/community/security/help/what-if-i-m-having-trouble-with-my-filing-verificati...
If that's your issue, but the FAQ is not helpful, please phone Customer Support.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
NOTE: If you are using Free Edition, phone support is not included unless you upgrade to PLUS for a 29.99 fee. But you can contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
