First, check that the extra "CA" for box 15 is really necessary. Sometimes W-2 provider will stick unnecessary info in boxes 15,16,17, when it really belongs in box 14. IF that is the case, you can delete the extra line for boxes 15,16,17 and only leave the one main main line of information of CA tax withholding and total pay in one of those boxes. BUT, we/I can't know what is actually shown on you W2 and what it represents.
For instance, box 14 is supposed to show the taxes CA takes for CA SDI and CA VPDI amounts.
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If you still end up having to mail-file CA, then you get a state filing refund by calling customer support and indicate you have a "Billing Issue" . But don't call today or tommorrow.....the phone support lines are getting hammered by gazillions of other people who waited until the last second to file.
Try the Customer support page again in a few days...maybe use a different browser if nothing shows up there:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
