@jeff145 Did you ask for help installing the CD? What or how didn't it work? We could have helped you download it instead. Maybe we can help you get it working now?
Sorry you can't apply the Desktop purchase to the online version. They are separate things and don't talk or sync to each other. You would have to get a refund for the Desktop CD/Download program and pay for online separately.
Contact Customer Service 5am-9pm Pacific M-F
You need to pick the CD/Download program in the product drop down box.
https://support.turbotax.intuit.com/contact/
Or you can move your online return to the Desktop program without paying for online so you don't need to start over.
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
After you get the program installed the first thing to do before you open your tax return .tax file is to update the program and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to FILE - NEW).
