There is no additional charge to fix rejected returns. If you are still experiencing issues, you may need to reach out to phone support directly. To contact TurboTax, here is the phone number: (800) 446 - 8848. For more information about ways to contact TurboTax, see: What is the TurboTax phone number?
Be sure that you are in the same account. If the username changed, there could be more than one instance of your return. See: How many Intuit Accounts do I have with TurboTax?
For more information, see: How do I fix a rejected return?