@debp998351 Sounds like you messed up and instead of using the CD/download you purchased from Sam's, you logged on to online TT and used online software----you cannot pay for online using the license code. We see people who get confused about that and who use online instead of the desktop software they paid for......if you had asked before you filed we could have helped to switch to the CD/download from the online program. Now you are at the mercy of customer support.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
