If you are using the Premier Online version, there are a couple of things that you can try to get past this snag,
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Try closing and completing logging out of TurboTax
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Compete a disk cleanup,
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Restart your computer.
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If you've enabled pop-up blocking in your web browser, please turn it off and try again.
If you have no luck, please contact our TurboTax Customer Care team.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
