This occurs either when your account is on a billing hold or when Pay With My Refund was accidentally added twice to your shopping cart.
If your account is on a billing hold please log out and wait up to 24 hours for the hold to release.
If you have 2 refund transfer products in your shopping cart follow the steps below.
- In the left menu, select Tax Tools.
- In the expanded menu list, select Print Center.
- In the TurboTax Print Center, select Print, save or preview this year’s return.
- On the Like to print your return now? screen, select Pay Now.
- This should fix your shopping cart and take you to the shopping cart screen.
- You can now choose to pay for your return with a credit card or Pay With My Refund.
"Expert Alumni LeonardS"
Once you've paid, you'll be able to transmit your return. Please reference the TurboTax Your transmission didn't go through due to a server problem
If you need further assistance, please reach out to our TurboTax Customer Care Team so they can troubleshoot. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
@hendell-fire
