I was able to connect with a live support person today without too much of a wait. That was the best part of the call. I thought I had a fairly straight forward question - in previous years TT told me how much I could contribute to IRAs based on our income. This year it didn't; only stated what the maximum limits are. The support person on the phone said I'd have to speak to a CPA. I had to ask her for the Support ID # before she transferred me.
When I was connected to the CPA, the CPA said she didn't get a case number or any information about my account. Worse, she didn't have a clue how to answer my question; she only suggested I use the IRA contribution worksheet and figure it out for myself. This is not the kind of support I expect from TT. @JCrawford0459 @JeanneLO
