You can try calling again. Individuals can call the IRS at (800) 829-1040, Monday through Friday, 7:00 a.m. - 7:00 p.m. your local time. If you are able to connect wait times can be very long right now.
Here are some tips when contacting the IRS:
- First choose your language.
- Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
- Instead, press 2 for personal income tax questions.
- Then press 1 for form, tax history, or payment.
- Then press 3 for all other questions.
- Then press 2 for all other questions to be transferred to an agent
Please see this TurboTax FAQ on what to have ready before you contact the IRS: What do I need if I call the IRS?
@david-peterson
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