If you are in the Desktop program and not accidentally in the Online version then you do not need to upgrade. Have you updated your program? If you're on a PC, open TurboTax and select Check for Updates from the Online menu near the top. On a Mac, simply quit and reopen TurboTax. If there are any updates, you'll be prompted to download them.
If you are logging in to your return and see a black menu bar on the left side, that is the Online version not your program. We can tell you how to switch back to the program you bought.
Otherwise,
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
