The IRS requires your 2019 adjusted gross income (AGI) or the Self-select PIN you entered for yourself and/or your spouse last year to verify your identity for e-filing your 2020 return.
If the 2019 adjusted gross income (AGI) or Self-select PIN doesn't match the numbers in the IRS database, you'll get one or both of these rejections:
- IND-031-04: The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records
- IND-032-04: The spouse's AGI or Self-select PIN from last year doesn't match IRS records
Even if you believe you entered the correct information, follow the solution below to make sure you didn't overlook anything.
- Sign in to your account and select the Fix my return button.
- On the Let's fix your returns and then refile screen, select Fix it now or Revisit .
- On the following screen, you'll have the option to select how you want to proceed with the error.
- You can select File by mail instead to print your return as-is and mail it to the IRS. You won’t have to deal with AGI issues and can skip the rest of these instructions.
- Or you can correct your AGI by entering the AGI from your originally-filed 2019 return (enter 0 if you didn't file last year) and select Continue e-filing to resubmit your return.
- If you don't have a copy of last year's return, get your AGI from a free IRS transcript. On the transcript, look for the line ADJUSTED GROSS INCOME.
- Don't pull your AGI from your W-2. The same goes for 1099 forms.
- Don't use the AGI from your amended 2019 return. Always get it from the first return you filed, even if that AGI was technically incorrect (for example, if you forgot a W-2).
- See Special AGI Situations below for additional help.
- The next screen will ask you to confirm your AGI. If it's correct, select This is my 2019 AGI.
- Follow the instructions to finish and refile your return. If your state got rejected along with your federal, we'll help you refile that too.
Follow this link to a TurboTax article with more information about this error.
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