@Ruby Penquin This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the license code you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.
We cannot see for sure----but it sounds like you might have used online TurboTax by mistake instead of the CD/download. Did you "log in" using an account and user ID -- you do not do that to use the CD/download.
If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
