Yeah, when you first install from the CD it registers it to an account you can not find. So you have to call in to get the download and a new license code. There are lots of posts on it. Hopefully when you call in you get someone who knows about it.
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
