Cass0317
Intuit Alumni

Get your taxes done using TurboTax

@JimHod194 I am going to list a few things that could be causing this issue with the continue button below.

This can happen when there is a non-alpha-numeric character in your name or addresses. 

Remove all non-alpha-numeric characters and the continue button will light up for you.

For example:

Jon Ezra Jr. should be changed to Jon Ezra Jr (removing the . after Jr)

Mical F. Lior should be changed to Mical F Lior (removing the . after the middle initial).

Also, remove the # in apartment numbers and 's in names.

121 Turbo Drive Apt. # 21 should be written as -121 Turbo Drive Apt 21

De'Angelo Jesus should be written as DeAngelo Jesus for the continue button to work.

"ThinkQuik Level 3"

 

If you are using Windows 10 and some buttons don't work or fields won't accept entry, this TurboTax FAQ has step-by-step instructions to help.

Troubleshoot blank screens, missing buttons, or missing images

 

If none of the above have helped, have you tried performing a manual update or checking to make sure all of your state forms are available?

Please see the TurboTax FAQ's below for instructions: