@Grrr
Please see this TurboTax FAQ for general information on how to properly start your tax return with the Uber link: How can I apply my Uber discount to my TurboTax account?
Additionally see this link to access the link for Uber to start the process along with steps needed for the process.
Also, even though you have cleared your cache and cookies. Make sure and do it again before you start the process. Make sure you are logged off of TurboTax and your Uber website before you clear the cache/cookies.
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