@Julie30 If she can see her sister's tax info she must be logging into an online account (not the Desktop program) that the sister's return was in. She needs to download the program from your downloads. Did you install from the CD or by downloading the program? There is a problem if you first installed from the CD then you can not download it and have to call in to get the download and a new License Code.
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
