If none of your information has changed and you are receiving the link and still unable to get logged in, I would suggest contacting our TurboTax Customer Care.
Request to access your TurboTax Account
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.
For the tax package for 2020, are you referring to the auto renew program and looking to get access to your download? If so, if you have already paid go here to pull up your order and download. If you haven't paid yet you can Buy the personal Desktop CD/Download programs here TurboTax CD/Download
