MichelleLO
Intuit Alumni

Get your taxes done using TurboTax

@rstraszewski 

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 

Please see the following TurboTax FAQs to assist with this:

Once you do that, then change the telephone number to a U.S. number and see if that lets you continue to e-file. For more information about this error: Error message 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Contains invalid digits

If you continue to have issues please see the link below to contact one of our TurboTax representatives: 

What is the TurboTax phone number?

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