If you owe federal tax you are not getting a federal refund. It cannot be both. And a state tax due can never be paid from a federal refund. You need to take a better look at your returns to see if you are getting a refund or if you owe.
HOW MUCH IS MY REFUND? DO I OWE?
No one else can see your screen, your tax return or your account. But YOU can see it.
What does it say on the "refund monitor" on the screen?
Look at your Form 1040. What do you see on line 34 Line 37?
Line 34 is a refund
Line 37 is tax due that you have to pay to the IRS by April 15, 2021
PREVIEW 1040
https://ttlc.intuit.com/questions/1901539-how-do-i-preview-my-turbotax-online-return-before-filing
What does the TurboTax summary show you? What does it say in Tax Home?
What are your fees? Are you having them deducted from your federal refund? If so, then do some math.
How can I see my TurboTax fees?
https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online
Your state tax due cannot be paid from your federal refund.
It is not possible to pay your state tax due from your federal refund, nor is it possible to pay a federal tax due from a state refund. The federal and state treasuries are completely separate from each other. You may have seen a TurboTax summary of your federal and state amounts that confused you into thinking one was “paying” the other. It is not. The ONLY thing you can pay for from a federal refund is your TurboTax fees if you chose that option.
If you have federal tax due you can pay by mailing your payment with the 1040V voucher, (which has the address printed on it, having the payment taken out of a designated bank account, or you can pay directly on the IRS website.
https://www.irs.gov/payments/direct-pay
https://ttlc.intuit.com/community/tax-payments/help/how-can-i-pay-my-federal-taxes/00/26212
https://ttlc.intuit.com/community/tax-payments/help/how-do-i-pay-my-irs-tax-due-with-a-check-or-mone...
You must pay your state tax due using the state’s preferred method of receiving payment. For most states that will be by making a payment to the state’s own tax website, or by mailing a check or money order.
https://ttlc.intuit.com/questions/1900884-what-are-my-options-for-getting-my-state-refund-or-for-pay...
https://ttlc.intuit.com/questions/1901670-how-do-i-contact-my-state-department-of-revenue
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
