Are you using the Desktop program? 1099R has been ready for a long time. You may need to update your program. Go up to Online-Check for Updates or for Mac reboot your computer.
Otherwise Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
