annie-m
New Member

blue screen

why is my screen turning blue and i cant finish my taxes when i am half way through deductions???help i have reloaded and deleted everything twice and also went from a disk to down load.  

CheriS
Intuit Alumni

Get your taxes done using TurboTax

Hi, @annie-m! This was an issue that was recently resolved. Please see these instructions on how to manually update your software. Thank you!

windows 8
Returning Member

Get your taxes done using TurboTax

Do you have these instructions for a MAC?

Get your taxes done using TurboTax

No manual update for Mac.  Try turning your Mac off & on.

windows 8
Returning Member

Get your taxes done using TurboTax

Thanks, did that about 100 times, uninstalled and reinstalled the disk til I'm blue in the face, no pun intended.