Not that's wrong. It hasn't changed. You can install 2020 on 5 computers you own. Either you misunderstood Support or they misunderstood you.
@dinger2625 Yes you can download it.
How to download Turbo Tax instead of using the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
