If you downloaded the Desktop program, then did you install it and enter the 14 digit License Code?
Find your Windows Desktop download
https://ttlc.intuit.com/community/installing/help/find-your-turbotax-for-windows-software-download/0...
How to install Turbo Tax on Windows
https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...
