Did you already pay for the Online version before Oct 15? Ask support to give you the Download Desktop program. Or when and what did you pay for? Maybe it was to preorder 2020?
Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
