Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
BUT they don't usually give refunds for the Online version since you don't have to pay until you file or want to print. By paying you are saying you are satisfied. The satisfaction guarantee only applies to the Desktop CD/download program
https://ttlc.intuit.com/community/charges-and-fees/help/does-your-unconditional-60-day-money-back-gu...
