New Member

It’s website not showing balance owed, but has accepted return. No one is a available by phone at the IRS due to pandemic, how do I handle? I know that I owe, but am unable to see balance or make

Level 15

Get your taxes done using TurboTax

Go to this IRS website for your tax account - https://www.irs.gov/payments/view-your-tax-account


The IRS is not available on the weekends.


Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Level 15

Get your taxes done using TurboTax

OK ...well   you do know how much you owed on the return so you can make a payment of that amount on the IRS site and wait for the bill with the penalties & interest on the late filed balance due. Eventually the online tool will be updated but things are moving slower this year.