Did you buy it directly from Turbo Tax or from a retailer?
How to download your program…..
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
If you are having trouble downloading to Windows
https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...
Turn off your Antivirus program when downloading.
