@lmtmmp It sounds like you messed up and used online TurboTax instead of the CD/download you paid for at a retail store--so that is where the confusion began. Your original post is coming from online SElf-Employed---an ONLINE version of the software. The "license" cannot be used to pay for online TurboTax software which is priced differently. We do not know at this point if you went ahead and filed using that online program or not. if you did not file, then you could still switch to the desktop (CD/download) and use the software you paid for:
You have to download it, update it and open it up from your own hard drive to use it.
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
If you already filed your return, then you have essentially purchased two different products--one from a retail store and one from TurboTax. No one in the user forum can resolve a billing issue for you. Only customer support can do that. And the mistake was yours--not any one else's, so ask nicely for help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
