@burto wrote:
Thank you for the helpful link.
I still need help.
My problem is that last year, I already paid for:
TURBOTAX ONLINE DELUXE TAX YEAR 2018 PREP $39.99 (total $42.63.
I do not want to pay again to get a download.
The TurboTax representatives just are not answering at [phone number removed].
Since you already paid for the 2018 online edition, only TurboTax support can push a 2018 desktop software installation file to your download account.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)
