turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

burto
New Member

File for the first time (not amend) TurboTax

Hello.

Can someone please help me out?

 

I purchased the 2018 Online TurboTax Deluxe last year.

When I come to do the taxes now, it thinks I am working on an amendment.

I have never submitted my 2018 income tax. The only thing I did was to request an extension until October.

I tried to download the software, but my downloads do not include a download for 2018 (since it was the online version); it does for other years.

I have been calling TurboTax since yesterday and can never get through.

 

Thanks.

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

File for the first time (not amend) TurboTax

See this TurboTax support FAQ for completing a 2018 tax return originally started with the online editions - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

burto
New Member

File for the first time (not amend) TurboTax

Thank you for the helpful link.

I still need help.

 

My problem is that last year, I already paid for:

 

TURBOTAX ONLINE DELUXE TAX YEAR 2018 PREP $39.99 (total $42.63.

 

I do not want to pay again to get a download.

The TurboTax representatives just are not answering at [phone number removed].

File for the first time (not amend) TurboTax


@burto wrote:

Thank you for the helpful link.

I still need help.

 

My problem is that last year, I already paid for:

 

TURBOTAX ONLINE DELUXE TAX YEAR 2018 PREP $39.99 (total $42.63.

 

I do not want to pay again to get a download.

The TurboTax representatives just are not answering at [phone number removed].


Since you already paid for the 2018 online edition, only TurboTax support can push a 2018 desktop software installation file to your download account.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

 

Or use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Manage cookies