@sidersjga wrote:
I keep getting a "cancelled" message when trying to e-file my state return. I successfully e-filed my federal return and it has been accepted. I've deleted cookies and tried a different browser. What other steps can I take to electronically file via TurboTax? I have film credits which must be filed electronically. Thanks.
The only error I know of that says "cancelled" is for Mac users using desktop software. Since you mention a browser, I assume you are using Online TurboTax. You may get additional comments in this thread, but I'll tell you below how to speak to TurboTax Support. They are open this weekend.
BTW, this is just a hunch, but since you said "film credits" and based on the "ga" of your profile name, are you filing a Georgia state return by any chance? I'll see if @DoninGA has seen anything like this for a Georgia state return before and can comment when he is next in the forum. Otherwise, here's how to reach Customer Support:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or use this contact form to get an incident number and phone number:
https://support.turbotax.intuit.com/contact
