Get your taxes done using TurboTax

Seems like you tried the right things.  There are these errors too but they might not be your problem.

See these support articles for transmitting & updating errors
https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-t...

Manually update the Windows Desktop program
https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

And for State Looping
https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-date-after-...

Otherwise, Contact Customer Service
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632