You need to add the Live expert help feature. It doesn't show LIVE on your Premier version.
if you haven't added LIVE, How to get LIVE
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-get-turbotax-live/00/27305
Then how to connect to an expert in Turbo Tax Live
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...
