You are using the Desktop program? Did you enter the License Code when you first installed it? You needed to keep the code.
What is a License Code and why do I need one?
https://ttlc.intuit.com/community/tax-topics/help/why-am-i-being-asked-for-a-license-code/01/872421
If you lost the Code Contact Customer Service 5am-9pm Pacific M-F
https://support.turbotax.intuit.com/contact/
It should have only asked you the first time you installed. Or are you installing it on another computer? Turbo Tax asks for the License Code each time you start
https://ttlc.intuit.com/community/tax-topics/help/turbotax-2019-requests-license-activation-at-every...
