There should be a card in the box that says how to download the program.
How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...
Do you get to this page? (when you type in InstallTurboTax.com)
https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads
Do not click on the bottom link to Switch to TurboTax Online. That takes you to the Online web versions and not your Desktop download.
