Did you buy the right program? Sounds like you downloaded the 2019 program. You need 2018 here
https://turbotax.intuit.com/personal-taxes/past-years-products/
You can keep 2019 if you want to do a 2019 return or get a refund or ask them to switch you to 2018
Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
