Sorry no one can help you for that. You will have to print and mail your return now to claim yourself.
But They are not processing mailed returns right now.
See this IRS page for the latest information
https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...
How to switch from Efile to mail. This one has a Video
https://ttlc.intuit.com/community/print-and-file/help/how-do-i-switch-from-e-file-to-file-by-mail-in...
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS received the return. Don’t forget state.
Important! Mail Federal and State in separate envelopes and mail each year in separate envelopes.
Where to mail federal paper returns
https://www.irs.gov/uac/where-to-file-paper-tax-returns-with-or-without-a-payment
