Sounds like you ended up using the online version instead of the program installed on your computer. Did you download it and get it installed ok?
If you saw a black menu bar down the left side that was the Online web version. We could have told you how to move your return from online without paying to your Desktop program.
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
