Sorry you are having so much trouble. You are not understanding us either. 2019 is the year you are trying to file now. You do not need to have the AGI for it. You do not need the 2019 AGI or the 2018 AGI. Did you fill out the 2019 1040 return? Do you have a refund or tax due? Do you have any income? What kind? Why don't you have a W2?
Can you print a copy of the 1040 from Turbo Tax?
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...
Have you tried calling support?
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
