BillM223
Expert Alumni

Get your taxes done using TurboTax

@Muadibe

 

First, do you have the CD/download software?

 

Second, have you tried to re-download the original software from TurboTax as I described above? That is:

"

For those of you who downloaded TurboTax from TurboTax itself, I would encourage you to redownload the original software from TurboTax.com. This probably won't have the correct 8889, but the module is clean, so all the updates will be applied the first time you open it (with, one assumes, the updated 8889).

 

Please see this TurboTax FAQ.

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If you did not get the original software from TurboTax, then look at this:

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Grab your license code from the product packaging from wherever, and look up our support number at this TurboTax FAQ.

 

Ask them to push a new module of the software you bought to you. And, then, of course, you will have to apply plenty of updates, but that has fixed the problem for others.

"

 

Third, have you then updated the software? If the Update feature in the software doesn't help (under Online at the top, as I recall), then go to this link and manually download the updates: 

 

Let us know the results when you are done.

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