It depends why it is being rejected whether it can be electronically filed. If she has already paid any fees, then no, it could not be cleared.
I recommend trying to identify why it is being rejected using any rejection codes provided.
Please click this article for Troubleshooting E-filing Problems.
If you have already e-filed: How do I fix a rejected return?
Click this links for more details about How do I find last year's AGI? and How to Correct my 2018 Adjusted Gross Income
Also, double check if the error is from the state return. Some states require a driver's license to file electronically, for example.
