Please log completely out of TurboTax and try clearing your browser's cache. A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
If you are still having issues and need assistance, please contact customer support by following the instructions below.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
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