Thank you!  I did log off and turned off the pop up blocker for that site and logged back in, then I was able to complete the returns and file.

You are welcome !!!!

YES - not the same but fell to what I think is a bait and switch near the end.  Not a newbie, have used Turbo Tax for several years and I guess I was complacent this time and trusting.  I was billed $80 for my free tax forms as I apparently picked one level while declining the higher level.  The program also indicated what my fees would be but were $30 higher at check out, after submitting my credit information and could not back up to change or cancel.   Again, not a newbie to the computer or TT but relied on their past performance and found I got caught anticipating I did not need to use the care I would were I a first time user.  Also I am still waiting for the call from their tax advisor who should have called according to them 30 min ago.  Lesson learned for next and future years returns.

We take your concern very seriously and wish to help address this.  Unfortunately, in this public forum, we do not have direct access to your account, so we invite you to please contact our TurboTax customer support team to assist your further.