@Maryegan517 To clarify, you are trying to e-file your state return? What link did you receive? There is no fee to e-file. The charge is for the software program to e-file or mail your return.
I am not sure exactly what issues you are having, so I have listed a few articles below, that will hopefully rectify your situation:
There is also a known issue and is being worked on. See below for a possible workaround and a link to sign up for notifications about the resolution. When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:
There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates.
However, after updating, the same message continues to reappear, resulting in an endless loop.
Workaround
Some customers have been able to successfully e-file with this workaround:
- Follow the steps in the article Troubleshoot TurboTax for Windows updating issues.
- Now try e-filing again. If that didn't work, first uninstall and then reinstall your TurboTax program.
- Finally, if you're still unable to e-file after following the above steps, you can either sign up to be notified by email when a fix has been released, or you can file a conventional paper return.
"DawnCEmployee Tax Expert"
Please see this link for TurboTax Products and Pricing.
If you used the "Pay with my Refund" service, please see the TurboTax FAQ below. This may be the charge you are seeing.
Why is my direct-deposited refund or check lower than the amount in TurboTax?
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